Refund Policy

Diagnosis is free, so you always see what's wrong before paying anything. For paid fixes, our policy is simple:

Full refund, no questions, if:

• Amazon rejects the corrected file for the same errors we claimed to fix, and a re-check on our side can't resolve it; or
• We delivered a corrected file that doesn't open or is structurally broken; or
• You were charged but never received your output.

How to request

Email [email protected] within 14 days of purchase with your order reference and, if applicable, the new processing report from Amazon. Refunds are issued to the original payment method, typically within 5–10 business days depending on your bank.

What's not covered

• Errors that appear in a later, different upload, or new error types that weren't in the file we fixed.
• Listing outcomes beyond file acceptance (ranking, buy box, sales), which depend on Amazon and your account.

We'd rather refund quickly than argue — if the tool didn't do its job, you get your money back.